Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
1. Information We Collect
Personal Information
We collect personal information that you provide to us directly, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, billing information
- Service Information: Service preferences, usage patterns, technical support requests
- Communication Records: Customer service interactions, survey responses, feedback
Automatically Collected Information
We automatically collect certain information when you use our services:
- Usage Data: Internet usage patterns, bandwidth consumption, connection logs
- Device Information: IP address, device identifiers, browser type, operating system
- Location Data: General geographic location based on IP address
- Website Analytics: Page views, time spent on site, referral sources
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Providing, maintaining, and improving our internet and cable TV services
Customer Support
Responding to inquiries, troubleshooting issues, and providing technical assistance
Communications
Sending service updates, promotional offers, and important account notifications
Security
Protecting against fraud, unauthorized access, and maintaining network security
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
- Payment processors and billing companies
- Technical support and maintenance providers
- Marketing and advertising partners
- Data analytics and research companies
Legal Requirements
We may disclose information when required by law, including:
- In response to valid legal process (subpoenas, court orders)
- To protect the rights, property, or safety of Sapphire Net, our customers, or others
- In connection with criminal investigations or regulatory compliance
- During emergency situations to protect public safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access customer information on a need-to-know basis.
Network Security
Our networks are protected by firewalls, intrusion detection systems, and continuous monitoring.
Regular Audits
We conduct regular security audits and assessments to identify and address potential vulnerabilities.
5. Your Privacy Rights
You have certain rights regarding your personal information:
Access and Portability
Request access to your personal information and receive a copy in a portable format
Correction
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information, subject to certain legal and business requirements
Opt-out
Opt out of marketing communications and certain data processing activities
To exercise these rights, please contact us at privacy@sapphire.net or call (888) 359-4240.
6. Data Retention
We retain personal information for as long as necessary to:
- Provide our services and maintain customer accounts
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records and security logs
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
7. Third-Party Links and Services
Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify customers via email or account notifications
- Provide additional notice for significant changes
10. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: