1. Independent Third-Party Service
Sapphire Internet is an independent third-party service assistance platform launched in 2025. We are NOT:
- An internet service provider (ISP)
- A cable television provider
- A streaming service provider
- Affiliated with, endorsed by, or sponsored by any internet, cable, or streaming provider
- Authorized representatives of any service provider
We provide independent guidance, support, and assistance services to help consumers navigate various internet, cable, and streaming options available in the market.
2. Nature of Services
What We Do
Our services include:
- Providing guidance on available internet and cable options
- Offering assistance with service setup and configuration
- Helping troubleshoot connection issues
- Facilitating understanding of provider offerings
- Supporting customers with technical questions
What We Do NOT Do
We do NOT:
- Sell internet, cable, or streaming service plans
- Provide direct internet or cable connectivity
- Act as official representatives of any provider
- Process provider billing or payments
- Guarantee service availability from any provider
3. Service Fees Disclosure
Sapphire Internet charges separate service fees for our assistance and guidance services. These fees are:
- Independent of and in addition to any charges from internet or cable providers
- For consultation, guidance, and support services only
- Clearly disclosed before purchase
- Non-refundable after assistance has been delivered, except as outlined in our Refund Policy
Important: You will still be billed separately by your chosen internet or cable service provider for their services. Our fees do not include provider charges.
4. Provider Relationships
When we reference internet, cable, or streaming providers (including but not limited to Comcast®, Verizon®, Spectrum®, AT&T®, Cox®, and others):
- All provider names and trademarks are property of their respective owners
- References are made for descriptive and educational purposes only
- We have no partnership, sponsorship, or official relationship with these providers
- We are not authorized dealers or resellers for any provider
- Provider offerings, pricing, and availability are subject to change without notice
5. No Guarantees
While we strive to provide accurate and helpful assistance, we make no guarantees regarding:
- Service availability from any specific provider in your area
- Provider pricing, speeds, or service quality
- Installation timeframes or service activation
- Compatibility with your existing equipment
- Resolution of all technical issues
All provider services are subject to the terms, conditions, and policies of the respective provider.
6. Information Accuracy
We make reasonable efforts to provide current and accurate information. However:
- Provider offerings, pricing, and terms change frequently
- Information may become outdated between updates
- Service availability varies by location
- We recommend verifying all information directly with providers
Sapphire Internet is not responsible for changes made by providers after information is provided to customers.
7. Limitation of Liability
To the fullest extent permitted by law, Sapphire Internet and its affiliates, officers, directors, employees, and agents shall not be liable for:
- Any direct, indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Service interruptions or failures from provider networks
- Equipment damage or incompatibility issues
- Disputes between customers and service providers
Our liability is limited to the amount paid for our assistance services only.
8. Customer Responsibilities
By using our services, customers agree to:
- Verify all provider information independently before making decisions
- Review provider terms and conditions before signing up for services
- Understand that provider billing is separate from our service fees
- Comply with all provider requirements and policies
- Provide accurate information during our assistance process
9. Privacy and Data
We respect your privacy and data security:
- We never request provider account passwords or sensitive credentials
- We only collect information necessary to provide assistance
- Your data is handled according to our Privacy Policy
- We do not share your information with providers without consent
10. Changes to This Disclaimer
Sapphire Internet reserves the right to modify this disclaimer at any time. Changes become effective immediately upon posting to this page. Continued use of our services after changes constitutes acceptance of the updated disclaimer.
11. Contact Information
For questions about this disclaimer or our services, please contact us:
Our support team is available 24/7 to assist you with questions about our independent service platform.
Important Acknowledgment
By using Sapphire Internet's services, you acknowledge that you have read, understood, and agree to this disclaimer. You understand that we are an independent assistance platform and not a service provider ourselves.