Get independent assistance understanding cable TV options from various providers. We help you compare channel packages and navigate setup—all with unbiased guidance.
📌 Not an ISP. No provider affiliation.
We help you navigate connectivity options—not sell provider services
📌 We are NOT an internet service provider (ISP). We provide guidance only.
Get independent advice navigating internet options in your area. We help you understand available providers, compare plans, and learn about service processes—without selling provider services.
Understand TV options with independent advice—no provider sales
Round-the-clock guidance with connectivity questions
Get unbiased help understanding providers in your area
Learn how our independent guidance services can help you navigate connectivity options
Learn About Our ServicesIndependent guidance platform—NOT an ISP, NOT affiliated with providers
📌 We provide advice only. We do NOT sell ISP services.
We're not affiliated with any provider. Our guidance is unbiased and focused solely on helping you find the right solution.
We're NOT affiliated, authorized, or endorsed by any telecom or cable company. Our guidance is completely independent.
We help you understand service options, navigate provider processes, and learn about connectivity—not sell services.
Our independent advisor team is always available to answer questions and provide guidance on connectivity matters.
Discover how our independent assistance service can help you
About Sapphire InternetAt Sapphire Internet, we help users navigate connectivity options with independent guidance
We help you understand internet/broadband service options available in your area
Get practical guidance on connectivity issues and how to navigate them
Learn how to navigate service provider processes and systems
To avoid confusion, here's what we are NOT:
We are NOT an internet service provider (ISP)
We are NOT affiliated, authorized, or endorsed by any telecom/cable company
We do NOT sell official ISP services or provide guaranteed technical fixes
📌 All mentions of providers are for informational purposes only
Our independent advisor team is available 24/7 to answer questions
📌 Not ISP support. Independent third-party guidance only.
Call and speak with an independent advisor
Get guidance through our chat system
Advisors available whenever you need guidance
Get guidance and advice to help you navigate connectivity issues
📌 We provide guidance only - not official ISP technical support
Get guidance from our independent advisors
Unplug your modem for 30 seconds, then plug it back in
Ensure all cables are securely connected
Unplug router for 10 seconds, then reconnect
Real experiences from people we've helped navigate connectivity options
"Sapphire Internet's assistance was incredibly helpful when I was overwhelmed by all the connectivity options. Their team guided me through the process and answered all my questions with patience."
"The support team is outstanding! They helped me understand my options and navigate the setup process. Having someone available 24/7 to answer questions was invaluable."
"As a business owner, finding the right connectivity solution was crucial. Sapphire Internet's guidance service helped me compare providers and understand my options without the sales pressure."
Important information about our independent assistance services
No, Sapphire Internet is not a cable or internet service provider. We are an independent third-party assistance platform launched in 2025. We provide guidance, support, and consultation services to help consumers navigate internet, cable, and streaming options. We are not affiliated with, endorsed by, or sponsored by any service providers.
No, we do not sell internet, cable, or streaming service plans. We provide independent guidance and assistance to help you understand your options and make informed decisions. Our role is to support and guide you through the process of selecting and setting up services from various providers in your area.
Yes, Sapphire Internet charges separate service fees for our guidance and consultation services. These fees are clearly disclosed before purchase and are independent of any charges from internet or cable providers. Our fees cover the assistance, support, and guidance we provide to help you navigate your connectivity options.
Yes. You will be billed separately by your chosen internet or cable service provider for their services. Our assistance fees do not include provider charges. When you sign up for internet or cable services through a provider, you will receive bills directly from that provider according to their terms and pricing.
No, we never request provider account passwords or sensitive credentials. We only collect information necessary to provide guidance and assistance services. Your privacy and security are important to us. All data is handled according to our Privacy Policy, and we do not share your information with providers without your consent.
We provide guidance for multiple internet and cable providers available in your area, including Comcast®, Verizon®, Spectrum®, AT&T®, Cox®, and others. We have no partnership or official relationship with any providers. All trademarks belong to their respective owners. Our role is to help you understand and compare options independently.
Yes, refunds are available within 7 to 15 days of purchase, subject to the terms outlined in our Refund Policy. Eligibility depends on the nature and extent of assistance already provided. Services that have been fully delivered may not be eligible for refund. Please review our complete Refund Policy for detailed information.
Our support team is available 24/7 to explain how we can help you